To address the challenges faced by the elderly, such as difficulties in accessing government services and understanding policies, the Kangbashi District Government Service and Data Management Bureau has introduced innovative "government + elderly care" integrated services. These services bring precise, age-friendly, and compassionate government support directly to the elderly, enhancing their sense of fulfillment and happiness.
Recognizing the practical issues faced by the elderly, such as limited mobility, unfamiliarity with smart devices, and unclear procedures for government services, the bureau has taken proactive steps. Staff members have visited elderly care institutions, accurately addressing the needs of the elderly and breaking traditional spatial and rigid service models. They have created a new, warm, and effective elderly care service scenario. This focuses on key government services, including high-age subsidy certification and pension benefit qualification certification, to ensure convenient services reach the elderly.
During these events, government service staff became dedicated "silver-haired Personalized Housekeeper," adhering to a service standard of patience, care, warmth, sincerity, and closeness. They provided full assistance for the elderly, helping with online certification, information filling, and document submission. Staff explained policy points in simple language and offered considerate services to resolve the elderly's difficulties in accessing services.
"The government staff came to our home to help us complete the procedures, and their attitude was so good! We are very grateful," said Grandma Wang, who recently completed her elderly care certification. Her heartfelt words reflect the elderly's sincere feelings and highlight the warmth and effectiveness of government services, bringing real convenience and care to the elderly during their service experience.
In the future, the Kangbashi District Government Service and Data Management Bureau will continue to deepen the "government + special scenarios" service model, improve the regular in-person service mechanism, expand government service scenarios, enrich service offerings, and optimize service processes. With more practical measures, more considerate services, and higher efficiency, they will work to safeguard the happy twilight years of the elderly in the district, using government empowerment to fully promote the quality improvement of elderly care services and build a happy and livable Kangbashi.
