Recently, the Ordos Medical Insurance Bureau has established a "Heartwarming Medical Insurance Service Station" on the ground floor of the Kangbashi outpatient department at Ordos Central Hospital. This innovative station integrates consultation guidance, assistance and proxy services, policy dissemination, and intelligent interaction, bringing service windows directly to healthcare facilities to better serve the public's needs for medical insurance reimbursement.

The Heartwarming Medical Insurance Service Station offers the following key features:

·Elevated Service Quality: Staffed with "Medical Insurance Experts" who provide round-the-clock support, the station delivers streamlined services, including policy consultations and assistance with 28 high-priority medical insurance tasks. This approach transforms medical insurance services into a model of "convenient, efficient, and empathetic" operations, enhancing the warmth and accessibility of these services, with an average of 80 "policy consultations + assistance" interactions daily.

·Targeted Outreach for Public Benefit: Dedicated to policy dissemination, the station offers a specialized area for distributing materials such as policy brochures, cross-region medical guidelines, and fund oversight regulations. The station assists citizens in calculating "savings" and provides detailed explanations of enrollment, reimbursement, and other medical insurance policies, ensuring the public "understands, calculates, and benefits" from these policies, thereby effectively reaching medical patients.

·Smart Operations for Enhanced Experiences: Utilizing an advanced smart medical insurance system with AI technology, the station provides innovative consultation experiences through voice and text interactions, covering 320 high-priority questions across six categories, including enrollment fees, benefit reimbursements, and operational services. It also connects to medical insurance business processing portals, enabling real-time inquiries and transactions, thereby significantly enhancing the efficiency of medical insurance services.