"How can I file my tax return when I'm spending winter in Hainan and can't return home in January?" Recently, a taxpayer in the jurisdiction of the Otog Banner Tax Service Bureau expressed this concern while trying to file a return in the self-service area of the tax hall. 

After assisting with the filing, the staff guided the taxpayer to log into the Taxpayer-Tax Authority Interaction Platform. They demonstrated the "AI Consultation + Live Support" process in detail, explaining how to communicate in real-time with tax personnel via text, audio/video, or remote assistance functions, and simulated an out-of-town filing scenario on the spot.

"Wow, I can handle it easily even from Hainan! No more need to travel back and forth," the taxpayer praised after mastering the process. To break geographical barriers and enhance efficiency, the State Taxation Administration Otog Banner Branch continues to promote the Interaction Platform, shifting in-person counter services online. 

This enables "cloud-based" policy interpretation, operational guidance, and problem-solving. The platform offers 24/7 intelligent Q&A, with an average live agent wait time of just seconds. Cross-regional interaction success rates exceed 96%, ensuring taxpayers can access precise and efficient tax services no matter where they are.